Please read these Terms and Conditions carefully before proceeding. By placing an order on The Rose Cafe website or when ordering by telephone, you are agreeing to the following terms and conditions.
The Rose Cafe reserves the right to reject any order without giving any reasons. In the event of rejection, we will refund or cancel any payments received via the payment method used to place the order.
Any delivery made for Friday or Saturday payment or proof thereof must be received by 12 pm.
All orders must be paid for in full before the order can be processed. Failure to pay by the specified cut-off time may result in the order being delayed or cancelled.
CUSTOMER AND RECIPIENT DETAILS
It is imperative you provide us with accurate customer and recipient contact information in order for us to communicate with either party regarding the confirmed order. We respect your privacy and will never release your private information to anyone. Please note that we do not share your personal information with anyone but that it is necessary for us to have it in order to ensure that the recipient receives the order as intended.
The Rose Cafe accepts no liability for failed delivery due to inaccurate information provided.
We require full payment and receipt of confirmation of payment before orders can be processed. All prices on The Rose Cafe website are quoted in South African Rands (ZAR). Orders are always charged in South African Rands (ZAR) and The Rose Cafe cannot be held responsible for any currency conversion differences, and / or charges made by your bank. For accurate pricing please refer to the current ZAR conversion rate. Any delivery made for Friday or Saturday payment or proof thereof must be received by 12 pm.
EFT Payments: Internet transfers or cash deposits must be made and proof of payment must be sent before the 12h00 cut-off time for same day delivery. Failure to pay within the allocated time will result in the order not being processed and will delay the delivery date accordingly. Any delivery made for Friday or Saturday, payment or proof thereof must be received by 12 pm.
Credit Card Payments: You must be the owner of the credit card you are using, or have permission from the owner to use it. We reserve the right to cancel an order and refund the credit card if we suspect it is fraudulent.
No Cheque Payments: We do not accept payment by Cheque.
- Paypal process all credit card transactions. PLEASE NOTE: The Rose Cafe does not have access to ANY credit card details.
FLOWER AVAILABILITY AND SUBSTITUTIONS
Due to seasonal availability and design interpretation, floral products pictured on our website may vary slightly in design or appearance to the delivered item. Due to stock availability, our florists reserve the right to substitute flowers, vases, products and outer wrapping with an item of similar style and equivalent (or greater) value and quality. If the substitution is significant, we will try to contact you to inform you of any substitutions, but we are not obligated to do so. If we cannot reach you via the contact details you provided, we will assume that you accept the substitution. The same applies to our other products.
If you want to cancel an order, you will be given a full refund if your order hasn’t been processed or dispatched yet.
In the case of Gift Baskets and Hampers, no refund will be given if notice is given on the day of the delivery or if the item has already been dispatched.
Please note that we reserve the right to deduct any taxes, charges or currency conversions incurred by The Rose Cafe during the transaction.
If you placed 2 or more identical orders, you will receive a full refund for the duplicated order, provided that the order has not yet been processed. The Rose Cafe cannot be held responsible for duplicated orders.
COMPLAINTS & REFUNDS
The Rose Café places the utmost importance on customer satisfaction and will endeavour to deliver your order in the same condition in which it left the studio.
Any complaints should always be accompanied by your order number, sender information, recipient information and digital photos clearly showing the product at the time of delivery. Due to the nature of perishable items used, all complaints must be made within 48 hours of delivery.
If the recipient is not there when we deliver, we will attempt to deliver a second time if possible but an additional delivery fee may be charged depending on the location of the recipient.
If a delivered product is received in a damaged condition, we will either refund you in full or redeliver a replacement product. It will be necessary to return the original product in order to receive the refund or replacement.
However, The Rose Café will not refund the customer for issues that are outside our control such as incorrect or incomplete addresses provided by the customer or refused deliveries (for example, a refused delivery to a hospital or corporate premises) or flowers not cared for properly by the recipient. Flower care instructions are sent with each delivery.
If your order is not delivered on the selected date due to a fault of our own, we will either refund you in full or redeliver your order on a suitable date.
If we send the wrong product, we will resend the correct product. It will be necessary to return the original product to us.
If for some reason we aren’t able to fulfil your order, we will refund you in full.
The Rose Cafe is not responsible for health, material, physical or other damages or losses that a customer or any third party could suffer from the consumption or use of our products. For consumables, The Rose Café recommends that people with allergies, diabetes, or any other health problem always read and follow the instructions on the packaging. Please note that our florists and hamper content suppliers may have nuts in the area where the products are created and packaged.
ALCOHOL & LEGAL AGE
You must be over the age of 18 to place an order for alcoholic products on The Rose Cafe website. By placing an order, you confirm that you and/or the recipient of a gift containing alcohol are over the age of 18.
This user Agreement is governed by South African law and any dispute connected with this agreement is subject to the exclusive jurisdiction of the South African courts.
The Rose Cafe makes every effort to present accurate and timely information regarding the products we have for sale. However, it is possible that discrepancies or inaccuracies may arise if we receive inaccurate information from our suppliers or other outside sources. Any delivery made for Friday or Saturday, payment or proof thereof must be received by 12 pm. Should you encounter any information on our site that you deem inaccurate, please contact us.